Does customer service really exist? I mean really, how many times a day could you, if you had the time, complain about the service you are receiving. Have our expectations been gradually lowered?
I had called my cable company the other day because I had an issue with my bill. The Customer Service Agent wasn’t giving me the answers I was looking for, so I thanked her for all her help and asked to speak to get supervisor, she says to me, get this, "you could speak to the president of the company and still not get what you are looking to get", really...wow, so I again thanked for her help and explained to her that I have every right to speak to a supervisor...after going back and forth with her about this, she finally transferred me....but holy crap! I eventually got exactly what I was look for, but jeeze, you would have thought I had smacked that reps momma to do so!
How about the times I have go to a store looking for something and I will get, um "that way"? Is it me, are my standards to high? Or how about when i go to Wendy's and I ask what comes in the burger and i'll get "I don’t know" final answer? Don’t you want to call a co-worker or something? WTF?!
Maybe I am not okay with the "laid-back" approach (I’m fishing for answers here people), for some reason I feel up north your held to a higher standard, but it could be just me...getting old and annoying....nah :)
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